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Products
Y16
new
Y35
new
Y02s
new
Y01
new
All Models
Compare Models
Support
Funtouch OS
Explore vivo
Papua New Guinea | Select country/region
Welcome to vivo Support
Find my phone
forgot lock screen password
app lock
Easyshare
Top questions
System settings
Privacy & app encryption
Shortcuts & Accessibility
Lock screen password & Security answers
RAM and storage space
Hotspot & tethering
Backup & Reset
Smart Mirroring
Android Auto
Other system settings
System features
EasyShare
Themes
Camera
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Hardware
Infrared remote control
Battery
Sensor
SIM card/SD card
Common Issues
Call & Network & Connectivity
App crash/no response/stop running
Charging & Heating & Power consumption
Lag
Accounts
vivo account
Accounts & sync
Operating System
ROOT
Log
Music
Audio effect
Why can't I access the internet (via 2G/3G/4G/5G)?
SIM card cannot be recognized by the phone
Why can I not use data network?
Why can't I use the mobile network during calls?
Why is my (2G/3G/4G/5G) internet/download speed slow?
Can hidden app access internet?
Phone cannot connect to Wi-Fi
Why does my phone lag while playing a game using the mobile network?
Why can't an app access the internet (via 2G/3G/4G/5G)?
Why can't my phone connect to a PC?
Unable to make a call
Why can others not hear my voice during calling?
What should I do if the voice is low/no sound/noise/intermittent during a call?
Noise occurs during video/Internet calls
What should I do if a Wi-Fi network is automatically disconnected?
What should I do if I can't hear the other party during a call?
Echoes during a call
What should I do if my phone signal is weak?
Why can't my phone detect a Wi-Fi network?
Top questions
System settings
Privacy & app encryption
Shortcuts & Accessibility
Lock screen password & Security answers
RAM and storage space
Hotspot & tethering
Backup & Reset
Smart Mirroring
Android Auto
Other system settings
System features
EasyShare
Themes
Camera
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Hardware
Infrared remote control
Battery
Sensor
SIM card/SD card
Common Issues
Call & Network & Connectivity
App crash/no response/stop running
Charging & Heating & Power consumption
Lag
Accounts
vivo account
Accounts & sync
Operating System
ROOT
Log
Music
Audio effect
Contact Us
Live Chat
Monday-Sunday 12:00-24:00
vivo Email Support