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Y16
new
Y35
new
Y02s
new
Y01
new
All Models
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Support
Funtouch OS
Explore vivo
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Welcome to vivo Support
Find my phone
forgot lock screen password
app lock
Easyshare
Top questions
System settings
Privacy & app encryption
Shortcuts & Accessibility
Lock screen password & Security answers
RAM and storage space
Hotspot & tethering
Backup & Reset
Smart Mirroring
Android Auto
Other system settings
System features
EasyShare
Themes
Camera
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Hardware
Infrared remote control
Battery
Sensor
SIM card/SD card
Common Issues
Call & Network & Connectivity
App crash/no response/stop running
Charging & Heating & Power consumption
Lag
Accounts
vivo account
Accounts & sync
Operating System
ROOT
Log
Music
Audio effect
Unable to turn on Hi-Fi
What is DeepField audio effect?
How to adjust the Audio effect?
How to use ear-customerized sound effects？
What is Hi-Fi mode?
How to turn on/off Hi-Fi?
Which phones support Hi-Fi?
Which vivo Phones support LDAC?
Which phones support Apt-X?
Can I use the HiFi function when I use the speaker to play music?
Do Bluetooth earphones support HiFi?
Can the HiFi effect be realized through software update?
What if the HiFi effect fails?
How can I enable Super Audio?
What does Super Audio do?
Can the DeepField Audio Effect be used in the speaker mode?
What are the Ear-customized Sound Effects?
Top questions
System settings
Privacy & app encryption
Shortcuts & Accessibility
Lock screen password & Security answers
RAM and storage space
Hotspot & tethering
Backup & Reset
Smart Mirroring
Android Auto
Other system settings
System features
EasyShare
Themes
Camera
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Hardware
Infrared remote control
Battery
Sensor
SIM card/SD card
Common Issues
Call & Network & Connectivity
App crash/no response/stop running
Charging & Heating & Power consumption
Lag
Accounts
vivo account
Accounts & sync
Operating System
ROOT
Log
Music
Audio effect
Contact Us
Live Chat
Monday-Sunday 12:00-24:00
vivo Email Support