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Y16
new
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new
Y02s
new
Y01
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All Models
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Support
Funtouch OS
Explore vivo
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Welcome to vivo Support
Find my phone
forgot lock screen password
app lock
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Top questions
System settings
Privacy & app encryption
Shortcuts & Accessibility
Lock screen password & Security answers
RAM and storage space
Hotspot & tethering
Backup & Reset
Smart Mirroring
Android Auto
Other system settings
System features
EasyShare
Themes
Camera
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Hardware
Infrared remote control
Battery
Sensor
SIM card/SD card
Common Issues
Call & Network & Connectivity
App crash/no response/stop running
Charging & Heating & Power consumption
Lag
Accounts
vivo account
Accounts & sync
Operating System
ROOT
Log
Music
Audio effect
Disable HDR
Can I disable the Dynamic effects when switching camera?
The camera cannot focus
Which is better, OIS or Micro gimbal stabilization?
Can I enable the auxiliary line for composition when taking selfies?
Can I disable auto focus?
There is ghost when taking pictures in the HDR mode
Enable portrait bokeh/Disable portrait bokeh
The definition of Super Wide-Angle
How to disable Super Wide-Angle
Introduction to Ultra-Wide Night Mode
Can super wide-angle cameras be used for recording video?
A small sun icon appears on the viewfinder interface of the camera
How to adjust the camera brightness?
Motion Autofocus
What is OIS?
VIS Ultra Stable VideoVIS
Super EIS
How to enable Ultra Stable Video?
Horizontal Line Stabilization
How to enable/Disable Horizontal Line Stabilization
The differences between Standard Stabilization and Ultra Stabilization
Which is better, EIS or OIS?
How to switch between landscape and portrait modes in the Horizontal Line Stabilization mode?
What is a 24MP photosensitive unit?
What is a photosensitive unit?
How to enable/disable the auxiliary line for composition when taking pictures
There are dead pixels on the viewfinder interface of the camera
How to focus
Introduction to AF
Introduction to digital zoom
How to adjust the focal length?
The camera of phone focuses slowly
Do I need to set auto focus?
Does my phone support lossless zoom?
Does my phone support auto focus?
Does my phone support zooming in the Supermoon?
How to shoot continuously?
How to disable continuous shooting?
What is the continuous shooting speed of the camera?
4K video recording time
What does 4K video recording mean?
How to enable/disable 4K video recording?
How to enable/disable 8K video recording?
How to set the resolution of videos taken by the camera?
How to enable/disable quick motion and slow motion?
How to use Ultra Stabilization of Video?
Video codes
Introduction to Audio focus
How to enable/disable Audio focus
Cinema Mode
How to enable/disable the Cinema Mode?
How to shoot a video with the camera?
The recorded video has no sound
The shot video is blurry
Videos/pictures taken are too dark or too white
The recording is automatically interrupted
Where can I view the recorded videos?
Can I adjust the frame rate of the camera?
How to adjust the video quality/size?
Can I adjust the aspect ratio of the video?
Can I pause the video recording?
Can I record a video when the screen of my phone is off?
Can the time be displayed while recording?
The video recorded with the camera cannot be saved
The viewfinder interface is zoomed in when recording
The size of videos recorded at the same resolution is different
What is the resolution supported by Ultra Stabilization of Video?
Does the Ultra Stabilization of Video support 2x optical zoom or 20x digital zoom?
Frame rates supported by the Ultra Stabilization of Video
The video size and frame rate cannot be set in the video setting options
The frame rate of the video file only displays
8K video recording time
Can I add a watermark to a video?
Selection of multiple video styles
How to reduce the ambient sound and highlight the voice while recording?
The video preview interface has a latency compared to the actual picture
ZEISS Natural Color
How to enable/disable ZEISS Natural Color？
How to enable/disable ZEISS portrait style?
ZEISS portrait style
Check the focal length of cameras of the phone
A white circle rotates around the camera when switching to the front camera
What is the white halo at the front camera?
How to set black and white photos?
How to use a filter?
What is a filter?
How to exit the filter?
Photos taken with the Black currant filter are reddish or leak light
How to slim face when taking photos?
Can Beauty and Slim be enabled at the same time?
How to enable/disable Beauty?
Profile beauty
How to enable/disable Profile beauty?
How to enable/disbale Remove moles?
Beauty preview
How to enable/disbale Beauty preview?
Beauty mode cannot be enabled or disabled
Why the beauty Camera can only beautify the face?
How to adjust the beauty level?
Camera beauty fails
How to slim body in the photo?
Models that support Beauty
How to use Dual-View of the Camera?
Introduction to front and rear dual-view
How to use Voice Photography?
Top questions
System settings
Privacy & app encryption
Shortcuts & Accessibility
Lock screen password & Security answers
RAM and storage space
Hotspot & tethering
Backup & Reset
Smart Mirroring
Android Auto
Other system settings
System features
EasyShare
Themes
Camera
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Hardware
Infrared remote control
Battery
Sensor
SIM card/SD card
Common Issues
Call & Network & Connectivity
App crash/no response/stop running
Charging & Heating & Power consumption
Lag
Accounts
vivo account
Accounts & sync
Operating System
ROOT
Log
Music
Audio effect
Contact Us
Live Chat
Monday-Sunday 12:00-24:00
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