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Home
Products
V40
new
V40 Lite
new
Y19s
new
Y28
Y100 4G
Y27s
Y36
All Models
Compare Models
Retail Stores
Support
Funtouch OS
Explore vivo
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Welcome to vivo Support
forgot lock screen password
EasyShare
app lock
Find my phone
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Shortcuts & Accessibility
RAM and storage space
Android Auto
Other system settings
Backup & Reset
Hotspot & tethering
Smart Mirroring
System features
EasyShare
Themes
Camera
Accounts
vivo account
Accounts & sync
Common Issues
App crash/no response/stop running
Call & Network & Connectivity
Lag
Charging & Heating & Power consumption
Operating System
ROOT
Log
Hardware
SIM card/SD card
Infrared remote control
Battery
Sensor
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Music
Audio effect
How to use infrared remote control?
Some buttons of the added remote control cannot be tapped
Can my phone be used as a remote control?
Infrared remote control cannot be used.
The remote control is insensitive
Can the infrared remote control of my phone be used to control all electric appliances?
Notes for infrared remote control
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Shortcuts & Accessibility
RAM and storage space
Android Auto
Other system settings
Backup & Reset
Hotspot & tethering
Smart Mirroring
System features
EasyShare
Themes
Camera
Accounts
vivo account
Accounts & sync
Common Issues
App crash/no response/stop running
Call & Network & Connectivity
Lag
Charging & Heating & Power consumption
Operating System
ROOT
Log
Hardware
SIM card/SD card
Infrared remote control
Battery
Sensor
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Music
Audio effect
Contact Us
Chat Support
Mon-Sat 8:30am-5:30pm excluding holidays
08008008049
Mon-Sat 8:30am-5:30pm excluding holidays(MTP only)
012390056
Mon-Sat 8:30am-5:30pm excluding holidays
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