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Home
Products
V40
new
V40 Lite
new
Y19s
new
Y28
Y100 4G
Y27s
Y36
All Models
Compare Models
Retail Stores
Support
Funtouch OS
Explore vivo
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Welcome to vivo Support
forgot lock screen password
EasyShare
app lock
Find my phone
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Shortcuts & Accessibility
RAM and storage space
Android Auto
Other system settings
Backup & Reset
Hotspot & tethering
Smart Mirroring
System features
EasyShare
Themes
Camera
Accounts
vivo account
Accounts & sync
Common Issues
App crash/no response/stop running
Call & Network & Connectivity
Lag
Charging & Heating & Power consumption
Operating System
ROOT
Log
Hardware
SIM card/SD card
Infrared remote control
Battery
Sensor
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Music
Audio effect
How to set app lock?
How to disable App lock?
Relevant data still can be seen after app locked
How to encrypt my messages?
What if I forgot the password for hiding icons?
How to set the password-free time for accessing an encrypted app?
An encrypted third-party app remains encrypted after it is uninstalled and then installed again.
Cancel privacy file encryption
Why is the password not required when I access the encrypted app again?
How to hide apps?
How to view the hidden apps?
How many times can I enter a wrong privacy password at most?
How do I modify the password for hiding apps?
How do I restore hidden apps?
How to encrypt my notes in Notes?
Set privacy password
How can I encrypt a private file?
How do I cancel the password for hiding apps?
Can I still receive messages of a hidden app?
No password required for accessing an encrypted app
Some apps cannot be locked
Can I lock only the clone of an app?
Can I still receive messages of an locked app?
How do I set the password for hiding apps?
How to decrypt my notes?
Can I lock app that is being downloaded?
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Shortcuts & Accessibility
RAM and storage space
Android Auto
Other system settings
Backup & Reset
Hotspot & tethering
Smart Mirroring
System features
EasyShare
Themes
Camera
Accounts
vivo account
Accounts & sync
Common Issues
App crash/no response/stop running
Call & Network & Connectivity
Lag
Charging & Heating & Power consumption
Operating System
ROOT
Log
Hardware
SIM card/SD card
Infrared remote control
Battery
Sensor
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Music
Audio effect
Contact Us
Chat Support
Mon-Sat 8:30am-5:30pm excluding holidays
08008008049
Mon-Sat 8:30am-5:30pm excluding holidays(MTP only)
012390056
Mon-Sat 8:30am-5:30pm excluding holidays
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