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Home
Products
V40
new
V40 Lite
new
Y19s
new
Y28
Y100 4G
Y27s
Y36
All Models
Compare Models
Retail Stores
Support
Funtouch OS
Explore vivo
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Welcome to vivo Support
forgot lock screen password
EasyShare
app lock
Find my phone
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Shortcuts & Accessibility
RAM and storage space
Android Auto
Other system settings
Backup & Reset
Hotspot & tethering
Smart Mirroring
System features
EasyShare
Themes
Camera
Accounts
vivo account
Accounts & sync
Common Issues
App crash/no response/stop running
Call & Network & Connectivity
Lag
Charging & Heating & Power consumption
Operating System
ROOT
Log
Hardware
SIM card/SD card
Infrared remote control
Battery
Sensor
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Music
Audio effect
Why can't I access the internet (via 2G/3G/4G/5G)?
SIM card cannot be recognized by the phone
Why is my (2G/3G/4G/5G) internet/download speed slow?
Why can't an app access the internet (via 2G/3G/4G/5G)?
Why can't my phone connect to a PC?
Why does my phone lag while playing a game using the mobile network?
Phone cannot connect to Wi-Fi
Why can I not use data network?
Echoes during a call
Unable to make a call
What should I do if a Wi-Fi network is automatically disconnected?
What should I do if my phone signal is weak?
Why can't my phone detect a Wi-Fi network?
Why can't I use the mobile network during calls?
Can hidden app access internet?
Noise occurs during video/Internet calls
What should I do if I can't hear the other party during a call?
Why can others not hear my voice during calling?
What should I do if the voice is low/no sound/noise/intermittent during a call?
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Shortcuts & Accessibility
RAM and storage space
Android Auto
Other system settings
Backup & Reset
Hotspot & tethering
Smart Mirroring
System features
EasyShare
Themes
Camera
Accounts
vivo account
Accounts & sync
Common Issues
App crash/no response/stop running
Call & Network & Connectivity
Lag
Charging & Heating & Power consumption
Operating System
ROOT
Log
Hardware
SIM card/SD card
Infrared remote control
Battery
Sensor
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Music
Audio effect
Contact Us
Chat Support
Mon-Sat 8:30am-5:30pm excluding holidays
08008008049
Mon-Sat 8:30am-5:30pm excluding holidays(MTP only)
012390056
Mon-Sat 8:30am-5:30pm excluding holidays
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