Call & Network & Connectivity

If the other party sees your image as blurry during a video call, you can try the following methods:

1. Switch to a stable network and try again.

2. Maintain an appropriate distance from the front camera and try to make video calls between 30 and 50 centimeters away.


3. Conduct video calls in a well-lit environment and keep the device stable during the video call to avoid shaking the screen.

4. Check if the camera is dirty, blocked, or dusty. Use a dust-free soft cloth to wipe the camera in clockwise or counterclockwise circles (do not use your fingers).

5. Enter the built-in camera app, switch between the front and rear camera recording, and confirm whether the same situation occurs. If yes, it's recommended to visit a nearest service center for further assistance.

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