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Products
V40 5G
new
V40 Lite 5G
new
V30 5G
V30e
new
Y38 5G
All Models
Compare Models
Support
Funtouch OS
Explore vivo
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Welcome to vivo Support
System update
Warranty
app lock
forgot lock screen password
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Shortcuts & Accessibility
Android Auto
RAM and storage space
Hotspot & tethering
Backup & Reset
Smart Mirroring
Other system settings
Music
Audio effect
Hardware
Sensor
SIM card/SD card
Infrared remote control
Battery
Operating System
ROOT
Log
Common Issues
App crash/no response/stop running
Call & Network & Connectivity
Charging & Heating & Power consumption
Lag
Home screen& Lock screen
Lock screen settings
Widget
Home screen
System features
Themes
Camera
EasyShare
Accounts
vivo account
Accounts & sync
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Newly purchased phone gets hot
Heats up when making calls
Phone heats up when playing games
Heats up when the screen is off
Heats up when charging with screen off
Heats up when connected to phone car charger
Common cooling methods
What happens if the phone gets hot for a long time?
Heats up during system upgrade
Heats up after system upgrade
Heats up when using EasyShare or transfering phone data
App heats up when downloading and installing
Phone heats up during game recording
Phone heats up during video call
Phone heats up during shooting or recording videos
Phone heats up during live streaming
Phone heats up during using personal hotspot function
Heats up when the multiple Apps are open
Heats up during simple online scenarios (such as text chat, web page browsing)
Heats up when watching videos and live streamings
Heats up when using Maps or Navigation
Heats up when drivers and riders are using the order-taking apps
Heats up when charging with screen on
Heats up while charging
The phone heats up in a high temperature environment, direct sunlight, or covered by foreign objects
Screen heats up
Metal frame heats up
Heat near the location of the rear camera
Heats up when using other third-party apps
Our products are hotter compared to other phones
A pop-up window appears when the phone is hot
Common factors that cause the phone to heat up (applicable when the user does not clearly indicate the usage scenario)
Product safety design consultation on heat generation
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Shortcuts & Accessibility
Android Auto
RAM and storage space
Hotspot & tethering
Backup & Reset
Smart Mirroring
Other system settings
Music
Audio effect
Hardware
Sensor
SIM card/SD card
Infrared remote control
Battery
Operating System
ROOT
Log
Common Issues
App crash/no response/stop running
Call & Network & Connectivity
Charging & Heating & Power consumption
Lag
Home screen& Lock screen
Lock screen settings
Widget
Home screen
System features
Themes
Camera
EasyShare
Accounts
vivo account
Accounts & sync
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Contact Us
80074271
Sat-Wed 10:00AM-22:00PM, Thu 10:00AM-17:00PM, excluding holidays
Chat Support
Sat-Wed 10:00AM-22:00PM, Thu 10:00AM-17:00PM, excluding holidays
WhatsApp
Sat-Wed 10:00AM-22:00PM, Thu 10:00AM-17:00PM, excluding holidays
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