Stuck
If your device cannot be powered on, please determine the problem by following the steps below:
1. Eliminate whether the battery power is insufficient Charge your device via original charging adapter and USB cable at least 30 minutes to check whether the charging animation is available or not.
A. Charging animation is not available: Please change another regular charging adapter and USB cable for a try. If charging animation is still not available, it might be caused by the damaged device, please take your device, charging adapter, USB cable and purchasing credentials to seek help from the local service centers.
B. Charging animation is available: Long-press Power button to power on the phone for a try. If it is ineffective, please continue to eliminate the causes.
2. Try to Flash firmware.
If your device still cannot be powered on, please take your device and purchasing credentials to service centers for further assistant.
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