1 Free Screen Replacement Service

V30

The consumers who purchase V30 on or before 6th of Jun-2024 will receive 1 Free Screen replacement within 365 days from the date of device activation on accidental damages.

Activation link: https://www.vivocare.co.za/form/

The consumers who purchase V30 after 6th of Jun-2024 will receive 1 Free Screen Repair within 180 days from the date of device activation on accidental damages.

Activation link: https://www.vivocare.co.za/form/

V30e

The consumers who purchase V30e on or before August 6,2024 will receive 1 Free Screen replacement within 365 days from the date of device activation on accidental damages.

Activation link: https://www.vivocare.co.za/form/

The consumers who purchase V30e after August 6,2024 will receive 1 Free Screen Repair within 180 days from the date of device activation on accidental damages.

Activation link: https://www.vivocare.co.za/form/

Service Includes

Original vivo Screen

Manufacturer Warranty Remains Valid

Accidental Physical Damage to the screen

1 Free Screen Replacement (excluding Labor cost)

Provided by: vivo South Africa

1. Offer period, Place, Outlet Coverage & Products coverage

1.1 This offer is only valid on vivo V30 series devices ("Product") only.

1.2 Offer shall be valid across the territory of South Africa only;

1.3 This offer is available on the purchase of the products through our official offline and online stores.

1.4 vivo reserves the right to extend or annul the offer period at its sole discretion

1.5 V30 activated prior to June 7, 2024 are only eligible for 365-day offers, V30 activated after June 6,2024 are eligible for 180-day offers.

1.6 V30e activated prior to August 7, 2024 are only eligible for 365-day offers; V30e activated after August 6,2024 are eligible for 180-day offers

2. Eligibility Criteria

2.1 This Offer of One free Screen Replacement can be availed only if the screen of the phone is accidentally damaged. such as screen liquid leakage in touch screen and crack on the touch screen will be considered for the replacement.

2.2 Offer shall be applicable only on new Product(s) purchased, offer is not valid for Demo devices and LDUs.

2.3 Any bulk sale to corporate(s), firm(s) or any other institute or individual shall not be eligible for this Offer.

3. Redemption of One Free Screen Replacement

3.1 Every customer who has purchased and activated their Product shall be eligible to one free screen replacement

3.2 The V30 offer for consumers who purchase the V30 prior to Jun 7,2024 will be availed within 365 days from the date of activation; the offer for consumers who purchase the V30 after Jun 6,2024 will be availed within 180 days from the date of activation;

3.3 The offer for consumers who purchase the V30e prior to August 7,2024 will be availed within 365 days from the date of activation; the offer for consumers who purchase the V30e after August 6,2024 will be availed within 180 days from the date of activation.

3.4 Charges for other consumables shall be levied as applicable.

3.5 This offer is only available at vivo official service center and vivo authorized repair center.

3.6 Labor costs will be incurred at vivo authorized repair center.

4. Verification of the documents

4.1 Before availing the Offer, consumer will be required to hand over a copy of the invoice to the official service center, issued by the respective Online or Offline Outlet at the time of purchase of the Product and produce the original invoice along with the mobile phone for verification.( IMEI is required to be reflected on the invoice)

4.2 In case any documents/invoice are prima facie found to be false & fabricated or the original invoice is either lost or torn, customer shall not be eligible for the Offer and the same shall stand forfeited and no claims shall be entertained in this regard.

5. Forfeiture clause

5.1 if consumers who purchased the device before specific time have not used this offer (i.e. during the stipulated time as mentioned above in the eligibility criteria column) the offer shall be forfeited and no claims will be entertained in this regard against vivo

If have any queries, please contact vivo call center 080 000 8783

Please kindly note: Some service items are subject to the actual conditions of the service center. For details, please contact vivo official service center.