Customers who purchase a vivo handset may replace it within 15 days, and will receive 1 year of free maintenance, and 6 Months Local Replacement Warranty for the battery, earphone, charger and USB cable from the purchase date if there are any functional faults (For details, please refer to warranty terms).
The vivo warranty policies vary from different countries/territories/purchase channels. For local specific warranty policy information, please be subject to our service center.
Our service center location information can be found in Settings>More settings>After-sales service on your phone, or from this website:
Use either of the following methods to activate your E-warranty card:
Method 1: Go to Settings > More settings > E-warranty card > Activate now. Then, fill in your information to complete the registration.
Method 2: Log in to the vivo.com app, go to Services > E-warranty card > Go to activate > Activate now. Then, fill in your information to complete the registration.
Please click the link below to find more information about vivo service center.
https://www.vivo.com/bd/support/service-center