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Products
X200 Pro
new
V40 Lite 5G
new
V40 5G
new
V30 5G
Y19s
new
All Models
Compare Models
Support
Online Store
Funtouch OS
Explore vivo
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Welcome to vivo Support
forgot lock screen password
EasyShare
Find my phone
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Hotspot & tethering
Shortcuts & Accessibility
Android Auto
Backup & Reset
RAM and storage space
Other system settings
Smart Mirroring
Hardware
Infrared remote control
Battery
Sensor
SIM card/SD card
System features
Themes
EasyShare
Camera
Operating System
ROOT
Log
Common Issues
Lag
Call & Network & Connectivity
App crash/no response/stop running
Charging & Heating & Power consumption
Accounts
vivo account
Accounts & sync
Home screen& Lock screen
Lock screen settings
Widget
Home screen
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Music
Audio effect
Newly purchased phone gets hot
Heats up when connected to phone car charger
Heats up while charging
Heats up when using other third-party apps
Common cooling methods
The phone heats up in a high temperature environment, direct sunlight, or covered by foreign objects
Heats up after system upgrade
Screen heats up
A pop-up window appears when the phone is hot
Our products are hotter compared to other phones
What happens if the phone gets hot for a long time?
Heats up during simple online scenarios (such as text chat, web page browsing)
Heats up when drivers and riders are using the order-taking apps
Heats up when using EasyShare or transfering phone data
Phone heats up during video call
Phone heats up during using personal hotspot function
Heats up when watching videos and live streamings
Heats up when charging with screen off
Heats up when charging with screen on
Metal frame heats up
Heat near the location of the rear camera
Common factors that cause the phone to heat up (applicable when the user does not clearly indicate the usage scenario)
Heats up during system upgrade
App heats up when downloading and installing
Phone heats up when playing games
Phone heats up during game recording
Phone heats up during shooting or recording videos
Phone heats up during live streaming
Heats up when the multiple Apps are open
Heats up when the screen is off
Heats up when making calls
Heats up when using Maps or Navigation
Product safety design consultation on heat generation
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Hotspot & tethering
Shortcuts & Accessibility
Android Auto
Backup & Reset
RAM and storage space
Other system settings
Smart Mirroring
Hardware
Infrared remote control
Battery
Sensor
SIM card/SD card
System features
Themes
EasyShare
Camera
Operating System
ROOT
Log
Common Issues
Lag
Call & Network & Connectivity
App crash/no response/stop running
Charging & Heating & Power consumption
Accounts
vivo account
Accounts & sync
Home screen& Lock screen
Lock screen settings
Widget
Home screen
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Music
Audio effect
Contact Us
80008600008
Sat-Wed 10:00AM-22:00PM, Thu 10:00AM-17:00PM, excluding holidays
Chat Support
Sat-Wed 10:00AM-22:00PM, Thu 10:00AM-17:00PM, excluding holidays
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Sat-Wed 10:00AM-22:00PM, Thu 10:00AM-17:00PM, excluding holidays
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