Find the service center nearest to you.
Warmly Tips: This process will clear data on your phone, like contacts, messages. Please back up your important data before doing it. Moreover, make sure the battery capacity is sufficient(over 30%).
1. Perform Wipe data on your phone
For the Fullview Display phones:
a. Power off your phone, then press and hold Power button and Volume up button simultaneously until Vivo logo appears to enter Fastboot mode. Select Recovery mode by pressing Volume down button and enter it by pressing Power button;
b. Touch Wipe data>Wipe data>enter the lock screen password. Then select Reboot system to reboot your phone.
For the phones with the 16:9 display screen:
a. Power off your phone, then press and hold Power button and Volume up button simultaneously until Vivo logo appears to enter Recovery mode;
b. Touch Wipe data>Wipe data>Wipe data. Then select Reboot system to reboot your phone(For Funtouch OS 2.0 and lower version, select Recovery mode by pressing Volume down button, enter it by pressing Power button. Then select wipe data/factory reset>wipe data>wipe data, and then select reboot system now to reboot your phone).
2. Download the firmware for your phone
3. Move it to the root directory of your phone storage or SD card without decompressing
Note: The root directory is basically the first thing you see when you open a file explorer on your phone. In other words, do not put the file in a folder.
For Vivo phones, the files which you can find in All files or Phone storage interface of File Manager locate the root directory.
4. Click the firmware to install it
If you can enter your phone, click the firmware in File Manager to install it.
If you cannot enter your phone, follow the above steps to enter Recovery mode, then select Install update>Phone Storage or SD card>select the firmware>touch Next to install it(For Funtouch OS 2.0 and lower version, select “apply update from internal sdcard” (Phone storage) or “apply update from external sdcard”(SD card), then select the firmware to install).