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Instruction

A young global smartphone brand focusing on introducing perfect sound quality and ultimate photography with cutting-edge technology, Vivo develops dynamic and stylish products for passionate young people. It develops and manufactures smartphones, smartphone accessories, software, and online services. Founded in 2009, Vivo has quickly expanded into markets in India and South East Asia.

At Vivo we are dedicated to the pursuit of perfection and continuously creating surprises for users through constant innovation. Pioneering the use of Hi-Fi audio chips in smartphones, Vivo created the very first smartphone with a dedicated Hi-Fi chip, the X1. Since then Vivo has remained committed to providing the very best possible audio experience to customers.

Our product’s camera also represents one of our most important competitive advantages. Photography is a way for people to express themselves and share joy with others. Through our smartphones, we offer users a professional-grade photography solution, taking mobile photography to the level of an art form, witnessing and recording all of life’s beautiful moments.

At Vivo we are dedicated to the pursuit of perfection and continuously creating surprises for users through constant innovation. Pioneering the use of Hi-Fi audio chips in smartphones, Vivo created the very first smartphone with a dedicated Hi-Fi chip, the X1. Since then Vivo has remained committed to providing the very best possible audio experience to customers.

Our product’s camera also represents one of our most important competitive advantages. Photography is a way for people to express themselves and share joy with others. Through our smartphones, we offer users a professional-grade photography solution, taking mobile photography to the level of an art form, witnessing and recording all of life’s beautiful moments.

At Vivo we are dedicated to the pursuit of perfection and continuously creating surprises for users through constant innovation. Pioneering the use of Hi-Fi audio chips in smartphones, Vivo created the very first smartphone with a dedicated Hi-Fi chip, the X1. Since then Vivo has remained committed to providing the very best possible audio experience to customers.

Our product’s camera also represents one of our most important competitive advantages. Photography is a way for people to express themselves and share joy with others. Through our smartphones, we offer users a professional-grade photography solution, taking mobile photography to the level of an art form, witnessing

Smart Split makes multi-tasking a breeze. If a text message comes in while you are watching a video, just click once to split the screen in two.
Please go to settings -- Smart Split -- Select App(s) that you want to display notifications as floating icons.
A message will be shown as a floating icon when it is received with an app running in full screen mode. Tap the icon, and the screen will be split into two.
Go to i Theme -- Local lock screen -- select a new method. Numerous lock screens are also available online at i Theme. Simply click download and then set to individualize your phone.
Go to Camera -- tap the icon in the upper right corner – turn on “Geographic locations”.
Press the home and power buttons simultaneously. Then go to Albums – Screenshot to check and edit it.
You may also call out the control center and tap the icon: S-capture for Super Screenshot, including: Screen Recording, Long Screenshot, Funny Screenshot & Rectangular Screenshot.
There are multiple ways to increase your battery life:
1. Turn off Bluetooth / WLAN / Data when you do not need them;
2. Turn on low power mode;
3. Leaving apps running in the background increases battery consumption; press the background button to close applications you do not use;
5. To prolong battery life, please turn off the vibrate function of your mobile phone and just use the ring tone;
6. Try not to leave apps, pictures, or videos playing under background.
If the battery drains fast even though there are no features mentioned above consuming the power, you may need to replace it.
Various reasons can cause Wi-Fi connection failure, please check the possible reasons and their corresponding solutions below:
1. It is almost impossible to establish Wi-Fi connection when the signal is too weak, please make sure the Wi-Fi signal is good enough when building the connection;
2. Connection restrictions (such as MAC/IP filtering) of your wireless router might block your attempt to connect, please change the connection restrictions by following the instructions of your router;
3. Faulty firmware may cause disconnection, please download the up-to-date firmware from Vivo’s official website to update your phone.
Several reasons can cause USB connection failure, please check the possible reasons and their corresponding solutions below:
1. USB devices are forbidden on the computer, please allow USB devices to connect to your computer;
2. The USB data cable is broken, please check using other USB ports or try on a new cable;
3. Faulty firmware may cause disconnection, please bring the phone to our Vivo service center to fix the software, or download the corresponding firmware from our official website to update your phone;
4. Download the “Vivo Driver for Mac” on official site for macOS users to manage smartphone's files.
Make sure your device is up-to-date. If it is, please apply as much of your fingerprint on the sensor as possible while unlocking. Make sure there is no liquid, dust or other material between the sensor and finger when unlocking your phone. Wipe the scanner with a clean cloth regularly.
Try pressing firmly and if that doesn’t work, try pressing very lightly. Reboot your phone and try to unlock your phone with the fingerprint scanner again when your phone turns back on.
Delete all the fingerprints and register them again.
Please go to Phone -- dial pad – and enter the code *#06#. Your IMEI number should appear on your screen. We also include your IMEI number on one side of your Vivo handset's box.
Please check whether the issue is related to a specific application or not. If it is caused by a single app, please reinstall that app.
Make sure that your device is up-to-date. If the issue persists, please back up your device and perform a hard reset or go to our Vivo service center to seek further professional assistance.

Y52

Y52 upgrade package



Be Patient

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V5s

V5s upgrade package
PD1612DF_EX_A_1.9.13

Only for Thailand, Malaysia, Pakistan, Philippines, Vietnam, Indonesia, India, Cambodia version phones

Time: 2017-07-06
Language: Multi Language

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Y55s

Y55s upgrade package



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Y25

Y25 upgrade package



Be Patient

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Y53

Y53 upgrade package
PD1628F_EX_A_1.11.1

Only for India, Indonesia, Thailand, Malaysia, Myanmar, Philippines, Vietnam, Cambodia, Pakistan version phones

Time: 2017-06-23
Language: Multi Language

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V5Lite

V5Lite Upgrade Package PD1612BF_EX_A_2.3.8

ONLY FOR India, Thailand, Malaysia, Indonesia, Myanmar, Philippines

Time: 2017-05-11
Language: Multi Language

V5Lite Upgrade Package PD1612BF_EX_A_2.2.30

ONLY for Thailand, Indonesia, Myanmar, the Philippines

Time: 2017-04-01
Language: Multi Language

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Y66

Y66 Upgrade Package PD1612BF_EX_A_2.3.8

ONLY FOR India, Thailand, Malaysia, Indonesia, Myanmar, Philippines

Time: 2017-05-11
Language: Multi Language

Y66 Upgrade Package PD1612BF_EX_A_2.2.30

ONLY for India and Malaysia Version Phones

Time: 2017-04-01
Language: Multi Language

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V5Plus

V5Plus upgrade package



Be Patient

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V5

V5 upgrade package
PD1612F_EX_A_3.4.3

ONLY for India, Indonesia, Thailand, Malaysia, Myanmar, Philippines, Vietnam version phones

Time: 2017-06-23
Language: Multi Language

V5 upgrade package
PD1612F_EX_A_2.7.25

ONLY for India Indonesia Thailand Myanmar Philippines Vietnam version phones

Time: 2017-03-02
Language: Multi Language

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Y55L

Y55L upgrade package PD1613F_EX_A_1.9.12

ONLY for India version phones

Time: 2017-03-15
Language: Multi Language

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Y55

Y55 upgrade package PD1613F_EX_A_1.9.12

ONLY for Malaysia Indonesia Thailand Myanmar Philippines Vietnam version phones

Time: 2017-03-02
Language: Multi Language

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V3Max

V3Max upgrade package PD1523F_EX_A_2.6.31

For ALL version phones

Time: 2016-07-06
Language: Multi Language

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V3

V3 upgrade package
PD1524F_EX_A_1.12.18

ONLY FOR Thailand, Malaysia, Indonesia, India, Myanmar, Vietnam, Philippines

Time: 2017-05-11
Language: Multi Language

V3 upgrade package
V1.8.20

For ALL version phones

Time: 2016-06-17
Language: Multi Language

V3 upgrade package PD1524F_EX_A_1.11.6

ONLY for Thailand Malaysia Indonesia India Myanmar vietnam Philippines version phones

Time: 2016-06-17
Language: Multi Language

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Y21L

Y21L upgrade package PD1309F_EX_A_1.14.0

ONLY FOR India

Time: 2017-05-11
Language: Multi Language

Y21L upgrade package PD1309F_EX_A_1.10.4

ONLY for India version phones

Time: 2017-03-15
Language: Multi Language

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Y21

Y21 upgrade package PD1309CW_EX_A_1.12.7

ONLY FOR India, Indonesia, Myanmar, Thailand, Malaysia

Time: 2017-05-11
Language: Multi Language

Y21 upgrade package PD1309CW_EX_A_1.10.11

ONLY for India Myanmar Thailand Malaysia Indonesia version phones

Time: 2016-07-06
Language: Multi Language

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Y51

Y51/Y51L upgrade package
PD1510F_EX_A_1.17.23

(5.0 Version) ONLY FOR Thailand, Malaysia, Myanmar, Philippines, Vietnam

Time: 2017-05-11
Language: Multi Language

Y51/Y51L upgrade package
V1.16.2

for ALL version phones

Time: 2016-07-06
Language: Multi Language

Y51/Y51L upgrade package
V2.3.21

for ALL version phones

Time: 2017-03-02
Language: Multi Language

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Y15S

Y15S upgrade package PD1304DW_EX_A_1.10.15

ONLY for India Myanmar version phones

Time: 2017-03-02
Language: Multi Language

Y15S upgrade package PD1304DW_EX_A_1.10.5

ONLY for India Myanmar version phones

Time: 2016-07-06
Language: Multi Language

Y15S upgrade package
V1.7.23

ONLY for Indian version phones

Time: 2016-07-06
Language: Multi Language

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Y35

Y35 upgrade package PD1502F_EX_A_2.5.26

ONLY FOR Indonesia, Thailand, Malaysia

Time: 2017-06-23
Language: Multi Language

Y35 upgrade package PD1502F_EX_A_2.5.24

ONLY FOR Indonesia, Thailand, Malaysia

Time: 2017-05-11
Language: Multi Language

Y35 upgrade package PD1502F_EX_A_2.5.21

ONLY for Indonesia Thailand Malaysia version phones

Time: 2017-03-02
Language: Multi Language

Y35 upgrade package
V1.15.12

Time: 2015-10-19
Language: Multi Language

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V1

V1 upgrade package PD1502F_EX_A_2.5.26

ONLY FOR Myanmar, India, Vietnam, Philippines

Time: 2017-06-23
Language: Multi Language

V1 upgrade package PD1502F_EX_A_2.5.24

ONLY FOR Myanmar, India, Vietnam, Philippines

Time: 2017-05-11
Language: Multi Language

V1 upgrade package PD1502F_EX_A_2.5.21

ONLY for Myanmar India Vietnam Philippines version phones

Time: 2017-03-02
Language: Multi Language

V1 upgrade package PD1502F_EX_A_2.5.11

ONLY for India Myanmar Vietnam Philippines version phones

Time: 2016-07-06
Language: Multi Language

V1 upgrade package
V1.15.12

Time: 2015-10-20
Language: Multi Language

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Y37

Y37 upgrade package PD1503F_EX_A_2.5.23

ONLY For India, Indonesia, Myanmar, Thailand, Malaysia, Philippines, Vietnam version phones

Time: 2017-06-23
Language: Multi Language

Y37 upgrade package PD1503F_EX_A_2.5.22

ONLY FOR India, Indonesia, Myanmar, Thailand, Malaysia, Philippines, Vietnam

Time: 2017-05-11
Language: Multi Language

Y37 upgrade package PD1503F_EX_A_2.5.16

ONLY for Thailand Malaysia Indonesia version phones

Time: 2017-03-02
Language: Multi Language

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V1Max

V1Max upgrade package PD1503F_EX_A_2.5.23

ONLY For India, Indonesia, Myanmar, Thailand, Malaysia, Philippines, Vietnam version phones

Time: 2017-06-23
Language: Multi Language

V1Max upgrade package PD1503F_EX_A_2.5.22

ONLY For India, Indonesia, Myanmar, Thailand, Malay, Philippines, Vietnam version phones

Time: 2017-05-11
Language: Multi Language

V1Max upgrade package PD1503F_EX_A_2.5.16

ONLY for India Myanmar Philippines Vietnam version phones

Time: 2017-03-02
Language: Multi Language

V1Max upgrade package PD1503F_EX_A_2.5.10

ONLY for India Myanmar Thailand Malaysia Indonesia Vietnam Philippines version phones

Time: 2016-07-06
Language: Multi Language

V1Max upgrade package
V2.3.21

Time: 2015-10-20
Language: Multi Language

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X5Pro

X5Pro upgrade package PD1421F_EX_B_3.8.23

(MTP Version) ONLY FOR India, Indonesia, Myanmar, Thailand, Malaysia

Time: 2017-05-11
Language: Multi Language

X5Pro upgrade package PD1421F_EX_B_3.8.18

(MTP Version) ONLY for India Indonesia Myanmar Thailand Malaysia (MTP Version) version phones

Time: 2017-03-02
Language: Multi Language

X5Pro upgrade package PD1421F_EX_B_3.8.8

(MTP Version) ONLY for India Myanmar Thailand Malaysia Indonesia MTP version phones

Time: 2016-07-06
Language: Multi Language

X5Pro upgrade package V1.12.31

Time: 2015-10-19
Language: Multi Language

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X5Max

X5Max upgrade package PD1408F_EX_B_2.3.3

(MTP Version) ONLY for Thailand Malaysia India Indonesia Myanmar (MTP Version) version phones

Time: 2017-03-02
Language: Multi Language

X5Max upgrade package PD1408F_EX_A_1.20.26

ONLY for India Myanmar Thailand Malaysia Indonesia version phones

Time: 2016-07-06
Language: Multi Language

X5Max upgrade package V1.18.4

Time: 2015-03-10
Language: Multi Language

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Y31

Y31 upgrade package PD1505BW_EX_A_1.10.21

ONLY FOR Indonesia, Myanmar, Philippines, Vietnam

Time: 2017-05-11
Language: Multi Language

Y31 upgrade package PD1505BW_EX_A_1.10.18

ONLY for Indonesia, Myanmar, the Philippines and Vietnam Version Phones

Time: 2016-07-06
Language: Multi Language

Y31 upgrade package PD1505BW_EX_A_1.10.14

ONLY for Indonesia Myanmar Philippines Vietnam version phones

Time: 2017-03-02
Language: Multi Language

Y31 upgrade package PD1505F_EX_A_1.9.22 ONLY

for India Thailand Malaysia Indonesia version phones

Time: 2016-07-06
Language: Multi Language

Y31 upgrade package PD1505BW_EX_A_1.10.8

ONLY for Indonesia Myanmar Vietnam Philippines version phones

Time: 2016-07-06
Language: Multi Language

Y31 upgrade package PD1505W_EX_A_1.11.16

ONLY for India Thailand Malaysia version phones

Time: 2015-07-06
Language: Multi Language

Y31 upgrade package
V1.8.8

Only For Myanmar Vietnam Indonesia version phones

Time: 2015-12-08
Language: Multi Language

Y31 upgrade package
V1.9.6

Only For Malaysia India Thailand version phones

Time: 2015-12-08
Language: Multi Language

Y31 upgrade package
V1.8.5

Only for Indian and Malaysian version phones

Time: 2015-10-19
Language: Multi Language

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Y11

Y11 upgrade package PD1224CW_EX_B_2.2.11

(MTP Version) ONLY for India (MTP Version) version phones

Time: 2017-03-02
Language: Multi Language

Y11 upgrade package PD1224CW_EX_B_2.2.10

(MTP Version) ONLY for India MTP version phones

Time: 2016-07-06
Language: Multi Language

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Y27

Y27 upgrade package
V3.10.6

ONLY for India version phones

Time: 2016-06-17
Language: Multi Language

Y27 upgrade package
V3.7.12

Only For India version phones

Time: 2016-01-25
Language: Multi Language

Y27 upgrade package
V3.7.5

ONLY for India version phones

Time: 2015-12-28
Language: Multi Language

Y27 upgrade package
V1.11.2

ONLY for India version phones

Time: 2015-03-10
Language: Multi Language

Y27 upgrade package
V3.7.0

Only for India version

Time: 2015-10-19
Language: Multi Language

Y27 upgrade package
V2.1.22

ONLY for Thai and Malaysian version phones

Time: 2015-10-19
Language: Multi Language

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Y28

Y28 upgrade package PD1403W_EX_A_3.6.16

ONLY for India Indonesia Myanmar Thailand Malaysia version phones

Time: 2017-03-02
Language: Multi Language

Y28 upgrade package PD1403W_EX_B_5.2.11

(MTP Version) ONLY for India Myanmar Thailand Malaysia Indonesia MTP version phones

Time: 2016-07-06
Language: Multi Language

Y28 upgrade package
V3.6.12

Time: 2015-10-19
Language: Multi Language

Y28 upgrade package
V2.0.4

Time: 2015-05-11
Language: Multi Language

Y28 upgrade package
V1.8.6

Time: 2015-02-12
Language: Multi Language

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X5

X5 upgrade package PD1401F_EX_A_1.14.22

ONLY for Thailand Malaysia version phones

Time: 2016-07-06
Language: Multi Language

X5 upgrade package
V1.13.4

Time: 2016-07-06
Language: Multi Language

X5 upgrade package
V1.10.4

Time: 2015-02-12
Language: Multi Language

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Y15

Y15 upgrade package PD1304CW_EX_A_3.4.13

ONLY for India Indonesia Myanmar Thailand Malaysia version phones

Time: 2017-03-02
Language: Multi Language

Y15 upgrade package PD1304CW_EX_B_4.1.13

(MTP Version) ONLY for India Myanmar Thailand Malaysia Indonesia MTP version phones

Time: 2016-07-06
Language: Multi Language

Y15 upgrade package
V2.5.1

ONLY for Thai, Malaysian, and Indonesian version phones

Time: 2015-10-19
Language: Multi Language

Y15 upgrade package
V2.3.5

Time: 2015-02-12
Language: Multi Language

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Y22

Y22 upgrade package PD1309W_EX_B_5.3.11

(MTP Version) ONLY for India Indonesia Myanmar Thailand Malaysia (MTP Version) version phones

Time: 2017-03-02
Language: Multi Language

Y22 upgrade package PD1309W_EX_B_5.3.9

(MTP Version) ONLY for India Myanmar Thailand Malaysia Indonesia MTP version phones

Time: 2016-07-06
Language: Multi Language

Y22 upgrade package
V3.5.6

Time: 2015-10-19
Language: Multi Language

Y22 upgrade package
V2.5.1

Time: 2015-02-12
Language: Multi Language

Y22 upgrade package
V1.23.1

Time: 2015-02-12
Language: Multi Language

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Xshot

Xshot upgrade package PD1302F_EX_B_4.0.11

ONLY for India Thailand Malaysia Indonesia Myanmar version phones

Time: 2017-03-02
Language: Multi Language

Xshot upgrade package
V2.5.7

ONLY for India Indonesia Thailand Myanmar Philippines Vietnam version phones

Time: 2015-07-16
Language: Multi Language

Xshot upgrade package
V3.7.0

Time: 2015-07-16
Language: Multi Language

Xshot upgrade package
V2.5.3

Time: 2015-05-11
Language: Multi Language

Xshot upgrade package
V2.4.1

Time: 2015-03-06
Language: Multi Language

Xshot upgrade package
V1.16.0

Time: 2015-02-12
Language: Multi Language

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Xplay3S

Xplay3S upgrade package
PD1303F_EX_B_4.0.7

ONLY for Thailand Malaysia Indonesia version phones

Time: 2017-03-02
Language: Multi Language

Xplay3S upgrade package PD1303F_EX_A_3.7.7

ONLY for Thailand Malaysia Indonesia version phones

Time: 2016-07-06
Language: Multi Language

Xplay3S upgrade package
V1.91.1

Time: 2015-07-28
Language: Multi Language

Xplay3S upgrade package
V3.7.0

Time: 2015-07-28
Language: Multi Language

Xplay3S upgrade package
V1.19.0

Time: 2015-05-11
Language: Multi Language

Xplay3S upgrade package
V1.17.0

Time: 2015-02-12
Language: Multi Language

Xplay3S upgrade package
V1.10.2

Time: 2015-02-12
Language: Multi Language

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X3S

X3S upgrade package
V2.8.0

Time: 2015-10-19
Language: Multi Language

X3S upgrade package
V2.7.0

Time: 2015-05-11
Language: Multi Language

X3S upgrade package
V2.5.1

Time: 2015-02-12
Language: Multi Language

X3S upgrade package
V1.24.7

Time: 2015-02-12
Language: Multi Language

X3S upgrade package
V1.13.4

Time: 2015-02-12
Language: Multi Language

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MTP Driver

Drivers for Vivo users to manage smartphone's files on computers.